| Heading: |
Credit and Debt Collection |
| Question ID: |
1805097 |
| UIN: |
54044 |
| House: |
Commons |
| Date tabled: |
2025-05-21 |
| Asking Member ID: |
4869 |
| Asking Member display name: |
Nadia Whittome
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| Asking Member handle: |
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| Asking Member Twitter reference: |
Nadia Whittome
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| Member interest: |
false |
| Question text: |
To ask the Chancellor of the Exchequer, what steps she is taking to ensure that (a) creditors and (b) debt collection agencies (i) respond to customer enquiries and (ii) amend credit files in a timely manner. |
| Is named day: |
true |
| Date of holding answer: |
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| Date answered: |
2025-06-03 |
| Date answer corrected: |
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| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
4797 |
| Answering Member display name: |
James Murray
|
| Answering Member handle: |
jamesmurray_ldn
|
| Answering Member Twitter reference: |
@jamesmurray_ldn
|
| Correcting Member ID: |
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| Correcting Member display name: |
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| Correcting Member handle: |
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| Correcting Member Twitter reference: |
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| Answer text: |
Consumer credit lenders and debt collection agencies are regulated by the Financial Conduct Authority (FCA) and must comply with its rules. Under the FCA’s Consumer Duty, providing effective customer support is a key requirement. Regulated firms must prov... |
| Original answer text: |
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| Comparable answer text: |
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| Answering body ID: |
14 |
| Answering body name: |
Treasury |
| Tweeted: |
true |