| Heading: |
Revenue and Customs: Information |
| Question ID: |
1792956 |
| UIN: |
44648 |
| House: |
Commons |
| Date tabled: |
2025-04-07 |
| Asking Member ID: |
5070 |
| Asking Member display name: |
Lisa Smart
|
| Asking Member handle: |
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| Asking Member Twitter reference: |
Lisa Smart
|
| Member interest: |
false |
| Question text: |
To ask the Chancellor of the Exchequer, whether HMRC plans to improve its (a) telephone and (b) online chat services to ensure that people can receive human assistance when digital systems fail to provide information. |
| Is named day: |
false |
| Date of holding answer: |
|
| Date answered: |
2025-04-28 |
| Date answer corrected: |
|
| Is holding answer: |
false |
| Is correcting answer: |
false |
| Answering Member ID: |
4797 |
| Answering Member display name: |
James Murray
|
| Answering Member handle: |
jamesmurray_ldn
|
| Answering Member Twitter reference: |
@jamesmurray_ldn
|
| Correcting Member ID: |
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| Correcting Member display name: |
|
| Correcting Member handle: |
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| Correcting Member Twitter reference: |
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| Answer text: |
Once they have submitted an A1 certificate renewal or other time-sensitive application, customers can use the “check when you can expect a reply from HMRC” tool which is available on gov.uk to confirm when they are likely to receive a response. Customers ... |
| Original answer text: |
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| Comparable answer text: |
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| Answering body ID: |
14 |
| Answering body name: |
Treasury |
| Tweeted: |
true |